That's awesome that they will give you two replacement bottles if you get a bottle that doesn't change color. Most companies get pissy about give you one replacement.
Love ya Scrangie! Checked out the Del Sol site and just wanted to let you know...regarding the 50% off sale. It says "Fill your Shopping Bag to see the savings appear when the subtotal reaches $50." I think this means you have to buy $50 to get the savings (which is really $25). That's *5* bottles of polish!
Good customer service is definitely important, especially in the current climate. That's great that they got back to you (us). Will keep my ears out for any decisions on international orders.
Scrangie, I have bought so many polishes based on your reviews/swatches. I was interested in purchasing one of these polishes. But now I'm wondering why you no longer feel good about recommending this brand?
I personally like all the Del Sol polishes I have, they changed colors perfectly and they all looked nice, so it's not a quality issue with the products.
After I posted my reviews, I got a lot of emails from people saying that they had experienced poor customer service from Del Sol (one reason was that they wouldn't honor their satisfaction guarantee) when they received defective polishes. It's been several years since then so hopefully they have resolved their issues.
Thank you so very much for responding and explaining your reasons! I will go ahead & give Del Sol a try & hope that there is no reason to contact their customer service. Thanks again Scrangie!
You're welcome! I thought I had posted about the reason before, but I guess I was imagining it! Whoops :) Hope you have a good experience with them and enjoy your polishes (you have to get Rock Star!)
Please be respectful. Refrain from using my comments for unsolicited advertising. If you would like me to check out your blog or product, please email me. Thank you!
50% Sounds really good to me! Thanks Scrangie!
ReplyDeleteIt's nice that they would give you two bottles! Good customer satisfaction!
That's awesome that they will give you two replacement bottles if you get a bottle that doesn't change color. Most companies get pissy about give you one replacement.
ReplyDeleteLove ya Scrangie!
ReplyDeleteChecked out the Del Sol site and just wanted to let you know...regarding the 50% off sale. It says "Fill your Shopping Bag to see the savings appear when the subtotal reaches $50." I think this means you have to buy $50 to get the savings (which is really $25). That's *5* bottles of polish!
Good customer service is definitely important, especially in the current climate. That's great that they got back to you (us). Will keep my ears out for any decisions on international orders.
ReplyDeleteAlas! Finally a polish that exists where I live [Caribbean]
ReplyDeleteI have to say though, the timing is awkward. I won't be back home until July..
your link doesn't work, btw
ReplyDeleteOkay my no buy is over! I've been wanting these since you first showed them to us!
ReplyDeleteOh crap- I placed an order last week at FULL price... :( wonder if they will adjust??
ReplyDeleteScrangie, I loved to watch your swatches of theese polishes!
ReplyDeleteBut what happened? I cant see them any more... :(
Scrangie, I have bought so many polishes based on your reviews/swatches. I was interested in purchasing one of these polishes. But now I'm wondering why you no longer feel good about recommending this brand?
ReplyDeleteI personally like all the Del Sol polishes I have, they changed colors perfectly and they all looked nice, so it's not a quality issue with the products.
DeleteAfter I posted my reviews, I got a lot of emails from people saying that they had experienced poor customer service from Del Sol (one reason was that they wouldn't honor their satisfaction guarantee) when they received defective polishes. It's been several years since then so hopefully they have resolved their issues.
Thank you so very much for responding and explaining your reasons! I will go ahead & give Del Sol a try & hope that there is no reason to contact their customer service. Thanks again Scrangie!
ReplyDeleteYou're welcome! I thought I had posted about the reason before, but I guess I was imagining it! Whoops :) Hope you have a good experience with them and enjoy your polishes (you have to get Rock Star!)
Delete