Thursday, May 28, 2009

Del Sol Sale and some answers.

I no longer feel good about recommending this brand, so I've archived my review.

Posted by Scrangie at 10:30 AM

13 comments:

  1. Lacquer LaineMay 28, 2009 at 11:38 AM

    50% Sounds really good to me! Thanks Scrangie!

    It's nice that they would give you two bottles! Good customer satisfaction!

    ReplyDelete
  2. debMay 28, 2009 at 11:41 AM

    That's awesome that they will give you two replacement bottles if you get a bottle that doesn't change color. Most companies get pissy about give you one replacement.

    ReplyDelete
  3. AnonymousMay 28, 2009 at 11:58 AM

    Love ya Scrangie!
    Checked out the Del Sol site and just wanted to let you know...regarding the 50% off sale. It says "Fill your Shopping Bag to see the savings appear when the subtotal reaches $50." I think this means you have to buy $50 to get the savings (which is really $25). That's *5* bottles of polish!

    ReplyDelete
  4. HelenMay 28, 2009 at 1:47 PM

    Good customer service is definitely important, especially in the current climate. That's great that they got back to you (us). Will keep my ears out for any decisions on international orders.

    ReplyDelete
  5. ChandniMay 28, 2009 at 2:04 PM

    Alas! Finally a polish that exists where I live [Caribbean]

    I have to say though, the timing is awkward. I won't be back home until July..

    ReplyDelete
  6. Laura May 28, 2009 at 11:42 PM

    your link doesn't work, btw

    ReplyDelete
  7. UnknownMay 29, 2009 at 12:29 AM

    Okay my no buy is over! I've been wanting these since you first showed them to us!

    ReplyDelete
  8. DeborahMay 30, 2009 at 6:04 PM

    Oh crap- I placed an order last week at FULL price... :( wonder if they will adjust??

    ReplyDelete
  9. AnonymousAugust 19, 2009 at 11:16 AM

    Scrangie, I loved to watch your swatches of theese polishes!
    But what happened? I cant see them any more... :(

    ReplyDelete
  10. The Ugly CupcakeApril 13, 2012 at 9:39 PM

    Scrangie, I have bought so many polishes based on your reviews/swatches. I was interested in purchasing one of these polishes. But now I'm wondering why you no longer feel good about recommending this brand?

    ReplyDelete
    Replies
    1. ScrangieApril 13, 2012 at 10:40 PM

      I personally like all the Del Sol polishes I have, they changed colors perfectly and they all looked nice, so it's not a quality issue with the products.

      After I posted my reviews, I got a lot of emails from people saying that they had experienced poor customer service from Del Sol (one reason was that they wouldn't honor their satisfaction guarantee) when they received defective polishes. It's been several years since then so hopefully they have resolved their issues.

      Delete
  11. The Ugly CupcakeApril 15, 2012 at 5:14 PM

    Thank you so very much for responding and explaining your reasons! I will go ahead & give Del Sol a try & hope that there is no reason to contact their customer service. Thanks again Scrangie!

    ReplyDelete
    Replies
    1. ScrangieApril 17, 2012 at 5:41 PM

      You're welcome! I thought I had posted about the reason before, but I guess I was imagining it! Whoops :) Hope you have a good experience with them and enjoy your polishes (you have to get Rock Star!)

      Delete

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